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Shipping Policy
Bison Supply Store Shipping Policy
At Bison Supply Store, we aim to provide efficient and reliable shipping for all our customers. Please review our shipping policy to understand how we handle orders and deliveries.
Processing Time:
- Orders are typically processed within 1-3 business days.
- Custom orders and built-to-spec equipment may take longer to process, depending on the complexity of the order. Estimated shipping times for these items will be provided at the time of purchase.
Shipping Methods:
- We offer a variety of shipping options, including standard, expedited, and express delivery. Shipping rates and delivery times will be calculated at checkout based on your location and the weight of your order.
- We use trusted carriers such as UPS, FedEx, and USPS to ensure timely and secure delivery.
Shipping Costs:
- Shipping costs are determined based on the total weight of your order and your location.
- Free standard shipping is available on all orders over $X (please check the current offer at the time of your order).
Delivery Time:
- Standard shipping typically takes 5-7 business days depending on your location.
- Expedited shipping takes 2-3 business days.
- Delivery times may vary based on the destination and the shipping method selected.
International Shipping:
- Currently, we only ship within the United States. For international inquiries, please contact our customer support for more information.
Order Tracking:
- Once your order has shipped, you will receive a tracking number via email to monitor the delivery status.
- You can track your order directly through the carrier’s website using the provided tracking information.
Shipping Restrictions:
- We do not ship to PO Boxes or APO/FPO addresses.
- Some oversized or hazardous materials may have shipping restrictions, which will be noted in the product description.
Lost or Damaged Items:
- If your order is lost in transit or arrives damaged, please contact us within 48 hours of delivery. We will work with the carrier to resolve the issue and either replace the item or issue a refund.
Contact Information: For any questions or concerns about shipping, feel free to reach out to us at support@bisonsupplystore.com or call us at 405-760-3396.
We strive to provide a smooth shipping experience for all our customers and appreciate your business with Bison Supply Store!
Return Policy
Bison Supply Co. In-Store Return Policy
At Bison Supply Co., we strive to ensure that our customers are satisfied with every purchase. If for any reason you are not happy with your purchase, we are here to help!
Eligibility for Returns:
- Items must be returned within 30 days of purchase with a valid receipt or proof of purchase.
- Items must be unused, in their original packaging, and in the same condition in which they were received.
- Custom-built equipment or rigs are non-returnable unless defective or damaged upon receipt.
- Sale items are final and non-returnable unless defective.
Return Process:
- Bring the item along with your receipt to the store.
- Our staff will inspect the item to ensure it is in resellable condition.
- Upon approval, you can choose to either exchange the item or receive a refund in the original form of payment.
Non-Returnable Items:
- Items that have been used, altered, or damaged after purchase.
- Custom orders and built-to-spec rigs.
- Items purchased as final sale.
Defective or Damaged Items: If an item is found to be defective or damaged, please return it to the store with your receipt within 30 days, and we will gladly issue a refund or exchange.
Bison Supply Co. Online Return PolicyAt Bison Supply Co., we want you to be completely satisfied with your online purchase. If you are not, we’ve made the return process simple and straightforward.
Eligibility for Online Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in resellable condition.
- Shipping costs for returns are the responsibility of the customer unless the item was received damaged or defective.
- Custom-built products are non-returnable unless defective.
Return Process:
- Initiate the Return: Contact us via email at support@bisonsupplystore.com or call us at 405-760-3396 to initiate the return.
- Prepare Your Package: Ensure the item is securely packed in its original packaging.
- Ship Your Return: Ship the package back to our warehouse at [Return Address] using a trackable method. You are responsible for return shipping costs unless the item was received damaged or defective.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Non-Returnable Items:
- Custom-built equipment.
- Items purchased as final sale.
- Used or damaged items.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will cover the return shipping and provide a replacement or refund as per your preference.
We’re here to help! For any questions, feel free to contact our support team.
